سياسة الخصوصية
Last updated: 18 September 2026
1. Who We Are
Flügn B.V. (“Flügn”, “we”, “us”, “our”), registered in the Netherlands under Chamber of Commerce (KVK) number 42166152, with its registered office at Steenplaetsstraat 6, Rijswijk, the Netherlands, is the data controller responsible for your personal data in connection with your use of flugn.com (the “Website”).
Contact for privacy matters: store@flugn.com
2. What Personal Data We Collect
Depending on how you interact with the Website, we may collect:
- Contact details – name, email address, delivery and billing address, phone number.
- Order and transaction data – products purchased, order value, payment confirmation. We do not store full card numbers, which are processed by our payment providers.
- Account data, if you create an account.
- Technical data – IP address, browser type, device information, cookies. See our Cookie Policy.
- Communications you send us, such as customer service enquiries.
3. How We Use Your Personal Data and Our Legal Basis
| Purpose | Legal basis (GDPR Art. 6) |
| Processing and delivering your order | Performance of a contract |
| Customer service and handling returns | Performance of a contract |
| Sending marketing communications | Consent, or legitimate interest for existing customers (opt-out available) |
| Fraud prevention and legal compliance | Legal obligation / legitimate interest |
| Improving the Website and analytics | Legitimate interest, or consent where required for cookies |
4. Sharing Your Personal Data
We share personal data with service providers who help us run the Website and fulfil orders, including our e-commerce platform provider (Shopify), payment processors, delivery and logistics partners, and IT service providers. These providers act on our instructions and are contractually bound to protect your data. We do not sell your personal data.
5. International Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure an adequate level of protection through recognised mechanisms such as the European Commission’s Standard Contractual Clauses, or transfers to countries recognised by the European Commission as providing adequate protection.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Order and invoice data is generally retained for 7 years to comply with Dutch tax law. Marketing data is retained until you withdraw consent or object.
7. Your Rights
Under the GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; restrict or object to processing; request data portability; and withdraw consent at any time where processing is based on consent. To exercise these rights, contact us at store@flugn.com.
You also have the right to lodge a complaint with a supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority, autoriteitpersoonsgegevens.nl). If you reside in another EU member state, you may also complain to your local supervisory authority.
8. Cookies
The Website uses cookies and similar technologies. Full details of the cookies we use and how to manage your preferences are set out in our Cookie Policy.
9. Children’s Privacy
The Website is not directed at children, and we do not knowingly collect personal data from individuals under the age of 16 without parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
11. Contact Us
Flügn B.V.
Steenplaetsstraat 6, Rijswijk, the Netherlands
KVK number: 42166152
Email: store@flugn.com